Last updated: February 8, 2024

 

When you use any AutoIDM products or services, you are agreeing to these latest Terms of Service (“Terms”). Violation of these terms may, at our discretion, result is us terminating your account.

 

We may update these Terms of Service at any time. If we make significant changes, we will refresh the date at the top of this page.

 

Definitions

“Company”, “we”, “our”, or “us” in any of our policies or terms, refers to AutoIDM LLC.

 

“Services” refers to our websites, including autoidm.com, and any product created and maintained by AutoIDM LLC.

 

Finally, “you” or “your” refers to the people or organizations that own an account with one or more of our Services.

 

Account Terms

1. You are responsible for maintaining the security of your account and password and for ensuring that any of your users do the same. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. We recommend all users set up two-factor authentication for added security. In some of our Services, we may require it.

2. You may not use the Services for any purpose in the list below, and you may not permit any of your users to do so, either.

   1. Collect or extract information and/or user data from accounts which do not belong to you.

   2. Circumvent, disable, or otherwise interfere with security-related features of the Services.

   3. Trick, defraud, or mislead us or other users, including but not limited to making false reports or impersonating another user.

   4. Upload or transmit (or attempt to upload or to transmit) viruses or any type of malware, or information collection mechanism, including 1×1 pixels, web bugs, cookies, or other similar devices.

   5. Interfere with, disrupt, or create an undue burden on the Services or the networks or the Services connected.

   6. Harass, annoy, intimidate, or threaten others, or any of our employees engaged in providing any portion of the Services to you.

   7. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.

   8. Use the Services in a manner inconsistent with any applicable laws or regulations.

3. You are responsible for all content posted to and activity that occurs under your account, including content posted by and activity of any users in your account.

4. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.

 

Payment, Refunds, and Plan Changes

1. If you are using a free version of one of our Services, it is really free: we do not ask you for your credit card or sell your data.

2. For paid Services, you need to pay in advance to keep using the Service. If you do not pay, we will freeze your account and related services and it will be inaccessible until you make payment. After a reasonable period of time the frozen account will be deleted along with all related data.

3. We process refunds according to the following policy:

   1. After 30 days of going live if you are not happy for any reason, contact us and we will refund you without any question

   2. If you forget to cancel and notify us within 30 days of the renewal we will refund you.

   3. You want to cancel in the middle of your service period. We will refund you a prorated amount.

 

Cancellation and Termination

1. You are solely responsible for properly canceling your account. Contact  our Support team to cancel your account.

2. If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately, and you will not be charged again. We do not automatically prorate unused time in the last billing cycle. See our Refund Policy for more details.

3. We reserve the right to terminate your account and refuse any and all current or future use of our Services for any reason at any time. 

4. Verbal, physical, written or other abuse (including threats of abuse or retribution) of a Company employee or officer will result in immediate account termination.

 

Uptime, Security, and Privacy

1. Your use of the Services is at your sole risk. We provide these Services on an “as is” and “as available” basis.

2. You agree that AutoIDM may process your data as described in our Privacy Policy and for no other purpose. On rare occasion, we may have to access your data for the following reasons: 

   1. To help you with support requests you make.

   2. On the rare occasions when an error occurs that stops an automated process partway through.

   3. To safeguard AutoIDM.

   4. To the extent required by applicable law. As a U.S. company with its main data infrastructure located in the US, we only preserve or share customer data if compelled by a U.S. government authority with a legally binding order or proper request under the Stored Communications Act, or in limited circumstances in the event of an emergency request. If a non-U.S. authority approaches AutoIDM for assistance, our default stance is to refuse unless the order has been approved by the U.S. government, which compels us to comply through procedures outlined in an established mutual legal assistance treaty or agreement mechanism. If AutoIDM is audited by a tax authority, we only share the bare minimum billing information needed to complete the audit.

3. We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services.

 

Copyright and Content Ownership

1. You give us a limited license to use the content provided from access to your systems  in order to provide the Services to you, but we claim no ownership rights over those materials. All materials you submit to the Services remain yours.

2. We do not pre-screen content, but we reserve the right (but not the obligation) in our sole discretion to refuse or remove any content that is available via the Service.

3. The Company or its licensors own all right, title, and interest in and to the Services, including all intellectual property rights therein, and you obtain no ownership rights in the Services as a result of your use. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company. You must request permission to use the Company’s logos or any Service logos for promotional purposes. Please email us requests to use logos. We reserve the right to rescind any permissions if you violate these Terms.

4. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission of the Company.

 

Liability

You agree that the Company is not liable to you or to any third party for damages of any kind that result from the use of the Services, in ability to access data, or unauthorized access of your data or account. The Company is also not liable for damages of any kind related to actions of any third party that uses the Services, or any other consequences related to the Terms or Services.